Frequently Asked Questions (FAQs)
Welcome to AyatTour’s Frequently Asked Questions section. Here you’ll find quick answers and useful information about bookings, flights, baggage policies, visas, and more. If you don’t see what you’re looking for, our customer support team is always here to help.
What is included in your Umrah packages?
Our Umrah packages include flights, Umrah visa processing, hotel accommodation, airport transfers, transport between Makkah and Madinah, and 24/7 customer support. Package inclusions may vary depending on your chosen option.
Can I customise my Umrah package?
Yes. We can tailor your Umrah package to match your budget, travel dates, preferred hotels, flight options, and any additional requirements.
How do I book an Umrah package?
Booking is quick and simple. Contact our team, choose your preferred package, provide your travel details, and we'll handle the rest, including your visa and travel arrangements.
Do you arrange Umrah visas?
Yes. We take care of the complete Umrah visa application process and guide you through any required documents to ensure a smooth experience.
Can I choose my own hotel?
Yes. We offer a wide selection of 3-star, 4-star, and 5-star hotels near Masjid al-Haram and Al-Masjid an-Nabawi, allowing you to choose the option that best suits your needs.
Do you offer family and group Umrah packages?
Yes. We provide affordable family, group, and private Umrah packages with flexible accommodation and transport options.
Do you offer luxury Umrah packages?
Yes. Our luxury Umrah packages include premium hotels close to the Haram, private transport, preferred flight options, and personalised travel services.
How many days does an Umrah trip take?
Most pilgrims choose 7, 10, or 14-day Umrah packages. We can also arrange longer stays if you wish to spend more time in Saudi Arabia.
Is transport included in the package?
Yes. Our packages include airport transfers and transport between Makkah and Madinah. Private transport can also be arranged upon request.
Do your packages include Ziyarat tours?
Yes. Optional guided Ziyarat tours are available in both Makkah and Madinah, allowing you to visit important Islamic landmarks.
What documents are required for an Umrah visa?
Generally, you'll need a valid passport with at least six months' validity and any documents required under current Saudi regulations. Our team will provide a complete checklist before you apply.
Can first-time pilgrims travel with confidence?
Absolutely. Our experienced team provides step-by-step guidance before and during your journey, making Umrah easy and stress-free for first-time pilgrims.
Do you provide support during the journey?
Yes. Our dedicated support team is available throughout your Umrah journey to assist with travel, accommodation, transport, and any questions you may have.
What payment methods do you accept?
We accept bank transfers, debit cards, credit cards, and other secure payment methods. Please contact us for the available payment options in your country.
Do you offer Ramadan Umrah packages?
Yes. We provide special Umrah packages throughout Ramadan, including the highly requested last ten nights. Early booking is recommended due to high demand.
